The terms and conditions of ICICI bank / internet banking provide for an Authorized user who can be their Client and/or person authorized by the client to have access to the account through internet banking.

Broad overview of the T&C;

RIGHTS TO BANK

• The client irrevocably and unconditionally authorizes the bank to access the Account and personal information for affecting the instruction and providing facility to the client as well as for analysis, credit scoring and marketing.
• The client and authorized user agree that the bank can access and disclose information about the client as seemed necessary for credit rating and fraud prevention.
• The bank also will be authorized to record every transaction by client or authorized user.
• The bank can also share any info obtained for smooth transactions and for facilities to be accessible.

INFORMATION ACCURACY

• The client or user has to provide all the account information or personal information required to avail free services, and if any information provided by the client is not correct, the bank will not be liable for any dispute arising there from.
• If any information provided by the bank relates to any third party services, which turn out to be incorrect or misleading, the bank will not be held liable.

FEES

• The Bank on its discretion can charge fees for certain facilities provided while includes alert via text messages.
• After any notification, for charging fees is sent, any facility used after that means that the client accepts any fees charged on the facility.

LAWS

• Any dispute arising between the Bank and the client will be subject to exclusive jurisdiction of the Courts of Mumbai governed by the laws of India.
• The mere fact that the Facility can be accessed by a Client in a country other than India does not imply that the laws of the said country govern these terms and conditions and/or the operations in the Accounts and/or the use of the Facility.

TERMINATION OF FACILITIES

• The facilities can be terminated by the client with prior notice of 15 days to the bank.
• The bank can terminate/suspend facilities provided by them to the client either permanently or temporarily, without any notice.
• Closure of bank account will automatically mean termination of facilities provided by the bank.

LIABILITY

• The bank states that it will not be liable for any loss occurred due to any kind of geographical issues causing network issues.
• Bank is in no way liable for any error or omission in the services provided by any cellular or any third party service provider to the Client, which may affect the Facility.
• Bank, does not warrant the confidentiality or security of the messages whether personal or otherwise transmitted through the Facility

GRIEVANCE REDRESSAL

In case there is any issues with the services provided by the bank, the client can, follow the below process to facilitate resolution of the issues faced by Private Banking customers.

Step One: If the clients expectations are not met by any of the products/services, they can approach their Relationship Manager (RM) immediately for required clarifications/solutions.

Step Two: In the unlikely event that they are dissatisfied with the clarifications/solutions provided by their Relationship Manager or they have not received it, they may raise your grievance to headprivatebanking@icicibank.com.

In case a client is following up on any previously raised grievance, then they are required to quote the earlier reference number in all communication to them pertaining to the grievance. They claim to contact the aggrieved person within 2 business days from the date of receipt of your communication.

• Further they ask such persons to also inform them about:
  • Name and Customer ID/ Account number;
  • The reasons behind the grievance;
  • The product/ service, if applicable, that the grievance refers to;
  • The name/s of the person/s that the person dealt with earlier on the matter;
  • A suggestion of what the person would like the bank to do to resolve your grievance.
  • Submit copies of any documentation relevant to the grievance.

Step Three: In case a person is still unsatisfied with the response given by the Bank. In this unlikely event, they may write to the respective Regulator/Banking Ombudsman.

AFTER HAVING FOLLOWED THE ABOVE PROCESS, IF:

(i) the concerns have not been fully addressed by the Bank
(ii) The person is unsatisfied with the response given by the Bank
(iii) The person does not hear from respective officials of the Bank in the time period indicated then

• The aggrieved person may write to the regulator of your Marketing Centre for Marketing Centre related matters.
• The aggrieved person may write to the regulator of Booking Centre for Booking Centre related matters.
• The bank claims to help the person get in touch with the respective product providers directly, in case of other matters relating to management, operations and performance of any third party products.
• The aggrieved person may directly approach the India Banking Ombudsman for redressal, in case of India based products and services.